Refund Policy

Effective date: November 1, 2026 Last updated: November 1, 2026

In short: you can get a full refund of your first payment for a paid plan if you ask within 14 days. A duplicate or incorrect charge is always refunded. Other payments are generally not refundable, with the exceptions in Section 4.

1. Scope

This policy applies to the paid Morgan plans, Pro and Max, whether you pay monthly or annually. The Starter plan is free, so there is nothing to refund. This policy forms part of our Terms of Use, and the terms defined there have the same meaning here.

2. Refund of your first payment

You can ask for a full refund of the first payment you make for a paid plan, as long as you ask within 14 days of that payment. You do not need to give a reason. This applies to monthly and annual plans alike, and is available once for each Customer.

When we refund this payment, your paid plan ends.

3. Duplicate or incorrect charges

If you are charged twice for the same period, or charged an amount that does not match the price of your plan, we will refund the extra amount in full, however long ago it was paid. Please tell us as soon as you notice.

4. All other payments

Once the 14 days have passed, and for each later monthly or annual payment, payments are not refundable. That includes the unused part of a period you have already paid for, and it applies whether you delete your account, move to a different plan or simply stop using Morgan.

There are three exceptions. We will make a refund where the law that applies to you requires one. We will refund the affected period if Morgan is unavailable to you for a significant time for reasons within our control. And we will make a refund where we have agreed to one with you in writing.

5. How to ask

Write to management@morganhq.site from the email address on your account. Please include your PayPal payment reference and say which of the cases above you are relying on. We will reply with our decision and, if we cannot refund, the reason.

6. How refunds are paid

We refund the amount you paid through PayPal, to the PayPal account that sent the payment. How quickly the money reaches you after we send it depends on PayPal and your bank, which we do not control.

7. Disputes

Please contact us before opening a dispute with PayPal, because we can usually put a problem right faster directly. If a dispute is opened, we may restrict the account concerned while it is reviewed, and we will give PayPal the records of your payment and your use of Morgan.

8. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new last-updated date. A change does not affect a payment you made before it took effect.

9. Contact

For questions about refunds, write to management@morganhq.site.